What is IVS 360™?
Even the best technicians sometimes encounter challenging faults. That’s where we come in. Our IVS 360 technical support service is designed to give mechanics and garages a helping hand when a vehicle issue is causing you a headache. Think of us as an extra pair of expert eyes. Ready to guide you through the problem and get the job done faster.
How We Support You
Live Technical Help
Sometimes you just need to talk it through. Our support team of OE master mechanics are only a phone call away and always ready to listen.
Repair Guidance
From wiring diagrams to testing methods, we’ll suggest practical checks and solutions so you can move forward with confidence.
Remote Assistance (RAP)
Share vehicle data with us, and we can analyse the information remotely and fix the problem for you, saving you time and money and keeping your customer happy.
Knowledge Sharing
We don’t just solve today’s problem. We’ll explain the “why” behind the fix so you can handle it yourself next time. Think of us as an additional training resource for your technicians.
Fault-Finding Assistance
Stuck with a code that doesn’t make sense? Our team can guide you through a step by step process to identify the root cause. It’s not always necessary to replace a part; often it’s a software rather than a hardware issue. With our links to OS manufacturers’ data and tools, we have all areas covered to help you fix that fault.
Why Choose Our Support?
- Friendly Experts – No jargon or judgment, just clear advice
- Faster Turnaround – Solve complex faults quicker and keep customers happy
- Practical Solutions – We know workshops are busy, so our guidance is hands-on and realistic
- Always Up to Date – We stay current with the latest vehicle systems and repair methods, so you don’t have to
- Experienced technicians – We have a team of over 40 OE technicians who deal with over 3000 cases per week for our customers with 85% fixed on the first call
Simple, Straightforward Help
Get in Touch – Submit support requests directly from your device or use our mobile app.
Tell Us What’s Happening – Share fault codes, symptoms, or test results.
We’ll Guide You – Step-by-step instructions or remote analysis — whatever gets the job done.
Audi
BWM
Citroën
Ford
Volvo (models up to 2022)
Jaguar
Tesla
VW
Cupra
Mercedes (up to certain models)
